Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food and flowers cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. You must confirm the name and email address of the person who placed the order as well as the address it was shipped to.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
To receive a refund (full or partial) you must submit photographic evidence of the item as it was received. If the packaging arrives damaged, take photos of the packaging prior to opening your order.To request a refund your order for damaged products, please send us an email at email@example.com with “Damaged Product – Refund Request Order # xxxxx” as the subject. Once we receive the emailed photos with a description of the damage, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3-5 business days.
If it is determined that the damage occurred was outside of your/our control and happened during transit, then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items will not be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return for damaged products only. We do not issues credit, refunds, or exchanges because you do not like the gift.
To return your product, please send us an email with reason for the return request. email@example.com
Generally, we are unable to accept returns and will look at each request independently. If it is determined that we will accept a return, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns. Use “Refunds & Returns Question” as the subject in your email.